Terms And Conditions



We offer a number of ways to help you pay for your services with Health City:

1.1 Self-Funding Clients:

(a) Bank transfer is our preferred payment method:

Bank HSBC, Sort Code: 40 07 04,    Account number:71828835. Account name: Enaikidigha Ltd (trading as Health City).

Payment reference: Your initials, surname, and date you received the service e.g. J.Kane23/06/16.

(b)    Paying by Direct Debit: Clients can set up a direct debit payment using their bank.

(c)     Paying with debit, credit card, bank or making payments involving international currency conversion: Clients can pay via Paypal, Go Cardless or their bank. They may charge you a small fee, which is in addition to the full fee you are paying Health City. Please check with your card issuer or bank before making a payment.

1.2   Funding by Insurance or Organisation:

(a)     Therapy, Counselling and Wellbeing Services can be paid via corporate organizations or all health insurance firms including Standard Life, Cigna, AVIVA, AXA PPP, BUPA International, PruHealth.

Note: BUPA UK is only accepted by some of our therapists. AXA PPP clients need a psychiatric referral first.



2.1 Payments for services are in advance. This can be via any of the payment options offered by Health City. A receipt will be emailed to you.

2.2   Cancellation policy:

(a) Therapy, Counselling or Wellbeing Service: Evidence is that regular attendance helps with recovery, so to motivate attendance, the full fee will be paid for missed or canceled sessions even with advance notice. Also, another client would have benefited from the missed or canceled session.

(b) Other Services: Services booked cannot be canceled, but must be paid in full whether used or not. Money is not refundable except Health City (HC) fails to deliver or provide an alternative when it (HC) could not offer the original service promised.

2.3   Prices/Fees: 

(a) Prices can be changed anytime without notice: This shall not affect Bookings previously submitted.

(b) Fees paid Online during Booking cover:

  1. Face to Face appointments where the client comes to the Health City’s personnel at Canary Wharf UK, London Bridge UK or another venue (the UK or overseas) where the Health City’s personnel is based.
  2. Services received Online or via Email, Phone, Text Messaging, Postal Letter or Fax.
  3. Services received in English language or in a language spoken by the Health City’s personnel.
  4. The client doesn’t mind their full identity known to the Health City’s personnel.
  5. The client wants a Health City’s personnel who is of a specific gender or who is aware of a specific faith or culture. Note: Subject to availability.
  6. A session of any service is 50 minutes. Consultation requires a double session (so the client pays for 2 sessions).

(c) Fees Paid Online during Booking do not cover extra resource required by a client.

The extra resources will incur a negotiated additional fee to reflect the Health City’s personnel’s extra resource used by the client. You should complete the Online Booking with payment as normal and then contact Health City to negotiate the cost of the extra resource. If you and Health City can’t reach an agreeable cost for the extra resource, then Health City will cancel your booking with a full refund of the fee you paid during the booking).

The following are  examples of extra resources:

  1. Travel expenses and time away from the clinic: Face to Face appointments or services where the Health City’s personnel is required to use a public or a private transport to visit the client’s home, school, office or other agreed venue within London, Outside London, or Overseas.
  2. Interpreter’s fee: Services received in a language that requires an interpreter (including sign language).
  3. Identity protection fee:  The client wants their identity protected from the Health City’s personnel but not from Health City.
  4. Extra time fee: Family Therapy and Exposure Behavioural Programmes are likely to last more than one hour at times.
  5. Extra fee: Any other preference the client wants Health City to consider that may require extra resource.

 2.4 Late payments: Please note that late payment fee of five percent (5%) and the full VAT of the amount owed (and the late payment fee) will be applied to your invoice on a weekly basis if payment is not received by the due date. The ONLY time the late payment fee can be waived is if you contact us before the due date to give us an agreeable (to us) reason for exception and extension of the due date.

2.5 UK VAT: VAT charged from 01/01/2015 for VAT chargeable services as HC becomes VAT registered.


3.0   WAITING ROOMS: Please note that the waiting rooms in some of our offices or clinics are closed evenings and weekends, so clients will be asked to meet their Counsellors or therapists service deliverer (e.g. therapist) at the exact appointment time.



4.1 I agreed to refer myself to Health City. I agreed that Health City shall contact me for appointment, assessment and service provision.

4.2 I agreed that even if I refused for information to be shared with my GP/Family or Private Medical

Doctor  (Health City respects your decision and privacy) it is my GP/Family or Private Medical Doctor (and not Health City) who holds the medical responsibility for my medications and healthcare.


5.0   SHARING INFORMATION: I agreed for my information to be confidentially shared within Health City for the purpose of providing me a better care as well as Health City’s supervision and training.

GDPR: Health City  will not share your personal information or data without your consent.  Health City upholds The General Data Protection Regulation (GDPR).


6.1   I agreed that Health City is not an emergency service, so its email, telephone, personnel, and service are not to be used in an emergency.

6.2   If I am in distress and worried about the immediate risk of harm to myself or others, I will go to or contact my nearest Accident & Emergency service.

6.3   If  I am not at immediate risk but in distress and like to have support and advice, I will contact my GP/Family or Private Medical Doctor.

 People in the UK can contact: Alcoholics Anonymous – 0845 769 7555. Website: http://www.alcoholics-anonymous.org.uk/; Carers support – 0808 808 7777. Website: http://www.carersuk.org.  Citizens Advice Bureau – 01392 425 517. Website: http://www.citizensadvice.org.uk/.  Cruse Bereavement Care – Website: http://www.cruse.org.uk.  Samaritans – 08457 90 90 90. Website: http://www.samaritans.org/.  Rape Crisis England and Wales. 0808 802 9999. Website: http://www.rapecrisis.org.uk.

6.4 Are you feeling suicidal, harming yourself (e.g. pulling hair, cutting etc) or being bullied, in domestic violence or at risk to yourself or to another person?

                     If Yes,  contact and receive support from a Helpline  you know or from one of  the organisations below.

 (a)  UK Residents:

  • Samaritans: 08457 909090. (24 hour crisis line for people contemplating harming themselves).Website: http://www.samaritans.org/.
  • Saneline: 0300 304 7000, 07984 967 708 (practical information, crisis care and emotional support). 4.30pm to 10.30pm weekdays and weekends including Bank Holidays.
  • Our GP: If you need to, contact your GP on their phone number during your surgery working hours.
  • Google the Single Point of Access Crisis Helpline in your Borough of residence and ask for help 24 hours /seven days.
  • NHS Direct: 24 hours a day on 0845 4647.
  • NHS 111: 24 hours a day, 7 days a week. For urgent medical problems.
  • NHS 111 British Sign Language if you are Deaf and wants a phone service:
  • Carers in Mind: If you are a carer for someone with a mental health problem and feel you could do with some support: telephone 020 8940 7384  Email: carers@rbmind.org
  • 999 Emergency: If you have or feel you are suicidal or about to harm yourself, or harm someone else, phone 999
  • Accident and Emergency (A & E) Unit: You can go to A & E department nearest to your location. If you call 999, the call hander shall tell you the nearest A & E that will assist you.
  • Homeless, 0808 800 4444. homeless.org.uk/
  • MIND, 0300 123 3393. mind.org.uk
  • CHILDLINE, 0800 1111.  childline.org.uk/
  • Alcoholics Anonymous – 0845 769 7555. Website: http://www.alcoholics-anonymous.org.uk/;
  • Carers support – 0808 808 7777. Website: http://www.carersuk.org. \
  • No Panic – Helpline 0808 808 0545. Support for people who experience panic attacks, and those with phobias, obsessive-compulsive disorder, general anxiety disorder and who are withdrawing from tranquillisers. (10 am-10 pm every day). Email: ceo@nopanic.org.uk, web: nopanic.org.uk
  • Citizens Advice Bureau – 01392 425 517. Website: http://www.citizensadvice.org.uk/.
  • Bereavement Care – Website: http://www.cruse.org.uk.
  • Rape Crisis England and Wales. 0808 802 9999. Website: http://www.rapecrisis.org.uk.
  • Bristol Crisis Service For Women (BCSW) – Helpline 0117 925 1119. National helpline for women in distress, especially women who self-harm. Open Friday and Saturday evenings 9 pm to 12.30 am and Sundays 6pm to 9pm.
  • Support Line – 0208 554 9004. A confidential helpline providing emotional support to individuals of any age on any Support line also has a data base of local services. Ring for helpline opening hours. You can also e-mail on infor@supportline.org.uk.
  • 42nd Street – Helpline 0161 832 0170. A mental health service in Manchester for young people aged 14 – 25. Their helpline offers support and advice, particularly around suicide and self injury. Open weekdays from 12.30 pm to4.30 pm.  www.fortysecondstreet.org.uk
  • Nightline (for University students) National organization of NightLine student helplines in Universities across the Visit the website to find out if your Uni has one. www.nightline.ac.uk
  • Overseas residents:
  • Contact your friends, family members,  next of kin, and your local Accident and Emergencies in your country.


Health City is not responsible and reliable for the contents of external websites. 

http://moodgym.anu.edu.au – Free online self-help course.

www.cci.health.wa.gov.au  – Free self-help workbooks for emotional or mental health problems.

www.livinglifetothefull.com – Free online life skills course working.

Health City helping families attain psychological, physical, financial and legal wellbeing to stay happily and safely.
Web: www.healthcity.org.uk

Tel №1: 0333 800 3006

Tel №2: 0333 789 0012

Opening hours: Monday-Friday 8am-11pm; Saturday 8am-9pm.

Address: Health City, Davenport House, 16 Pepper Street, Canary
Wharf, London E14 9RP, United Kingdom.

Facebook: www.facebook.com/healthcity.org.uk1/